📅 Updated July 2025
📌 Tags: iTax, KRA PIN, Password Reset, Kenya Tax Help, Online Filing
Forgot your iTax password? This 2025 guide shows how to reset your KRA iTax login online — without calling or visiting KRA offices.
👋 Introduction
Locked out of your iTax account? Don’t worry — it happens to thousands of Kenyans every year.
This quick, step-by-step guide will help you reset your KRA iTax password online, whether you’re in Kenya or abroad. No need to visit KRA offices or make long calls — you’ll be back in your account in less than 5 minutes.
🔐 When Do You Need to Reset Your iTax Password?
You should reset your iTax password if:
- You’ve forgotten it
- You no longer have access to the email you registered with
- You were issued a default PIN and never updated your password
- You’re getting login errors (like “invalid login credentials”)
🛠️ Step-by-Step: How to Reset iTax Password in 2025
✅ Step 1: Visit the iTax Login Page
👉 Go to https://itax.kra.go.ke
✅ Step 2: Enter Your KRA PIN
In the PIN/User ID field, enter your KRA PIN.
✅ Step 3: Click “Forgot Password / Unlock Account”
Below the password field, click the “Forgot Password” link.
✅ Step 4: Enter Your Registered Email & Security Stamp
- Type your email address (must match iTax records)
- Complete the security math question
- Click Submit
✅ Step 5: Check Your Email
You’ll receive a new temporary password in your email.
👉 Log in to iTax using this password.
✅ Step 6: Set a New Password
After logging in:
- iTax will prompt you to change your password
- Choose a new, secure password and save it safely
⚠️ Common Problems and How to Fix Them
| Issue | Solution |
|---|---|
| Not receiving reset email | Check spam/junk folder. Confirm email used is correct. |
| Wrong email or forgotten email | Visit KRA office or call KRA Contact Centre for update |
| PIN says “doesn’t exist” | Re-check format (no spaces) or reapply via eCitizen |
| Login attempts locked after too many tries | Wait 24 hours or request unlock via KRA email |
🙋♂️ FAQs (People Also Ask)
Q: Can I reset iTax password without email?
A: Not online. You’ll need to visit KRA or update your email in their system.
Q: Can someone else reset my password for me?
A: No. You need access to your registered email address.
Q: What if I was assigned a PIN through a cyber café or agent?
A: Try default password 12345678. Then update via the forgot password link.
🧾 Final Tips
- ✅ Always change default passwords immediately
- ✅ Use a password manager or write it down securely
- ✅ Ensure your email on iTax is always active and accessible
💬 Need Help?
We at Ushuru.com help individuals and businesses with:
- Password resets
- Account recovery
- PIN reactivations
- Email updates on iTax